Frequently Asked Question
About Steamee & Our Services
- What kind of ironing do you do?
We are a steam ironing service. - What are your working hours?
Our working hours are from 10 am to 7 pm, Monday to Saturday. - Do you work on Sundays?
No, we do not work on Sundays. - Do you mix my clothes with other people’s clothes?
No, never. Each bag is tagged with a unique ID and QR code, so we iron one bag at a time. - What happens if my apparel is damaged, stained, or lost?
While this is extremely rare, we take these claims very seriously. If you find a damaged, stained, or lost item, please contact us within 7 days of delivery. - How do I download the application?
You can download our app from the Play Store (for Android) or the App Store (for iOS).
Pricing & Payment
- What are your service charges?
We offer a flat-rate price for most garments, including shirts, pants, t-shirts, jeans, sarees, kurtas, and blouses. Prices may differ for heavy clothing with special features, such as gowns with cancan, lehengas, curtains, or bedsheets. - What is the minimum order quantity (MOQ)?
The minimum order for free delivery is 15 clothes. - What is the refund/payment failure process?
Refunds are credited to your account as a cloth credit. If a payment fails, the amount will be reflected in your original source of payment.
Placing an Order & Delivery
- How do I schedule a pickup?
You can schedule a pickup directly through our app. If you’re unable to book using the app, you can call our customer care number at +91-9090903456 for assistance. - Do I have to use a Steamee bag?
Yes, we only accept clothes in our official Steamee bags. - What if I don’t have a Steamee bag?
You can order a bag through the Steamee app either when you schedule a pickup or by going to the “more” options on the homepage and selecting “Request a bag.” We will provide a bag for your future ironing services. - How do I get zip tags if I run out?
You can request extra tags through the “more” options on the app while scheduling your pickup. We’ll provide them to you upon delivery. - Are there any pick-up and delivery charges?
No, there are no pick-up or delivery charges for orders with 15 or more clothes. - What is the turnaround time for delivery?
Your ironed clothes will be delivered within 36-48 business hours. - Can I track my order?
Yes. On the app, you can find the “Track” option next to the home button to track your order. - What if I’m away when my clothes are delivered?
You can easily instruct your assigned delivery executive to pick up or drop off your clothes in a secure, accessible location near your address.
Account & Safety
- How do I check my order history?
On the app, simply click the “More” option and then select “Order History” to view all your past orders. - What if I leave my personal belongings in my pockets?
Steamee is not responsible for any personal belongings left in pockets or inside the bag. Please double-check your clothes and bag before handing them over for ironing.
Discounts & Offers
- Do you have any discounts or offers?
For the latest offers, be sure to check our social media pages on Instagram (@steamee.in) and Facebook (SteameeIndia), or look for our homepage banner on the app.